Local News

We would like to inform you that the office of MedNet, our claims administrator, was affected by an incident of fire in Jeddah on July 9, and part of their operations was disrupted. However, MedNet have taken immediate steps to ensure that the individuals covered under Al Alamiya's medical policies continue to receive services from the network hospitals as usual.

MedNet's Helpline number printed on the medical cards is currently not functioning and is in the process of being restored. In the meanwhile, cardholders can contact MedNet on any of the following numbers during office hours [8:30 AM to 4:30 PM] for any assistance with approval of treatment or hospitalisation:

 +966 (0) 3 858 4401 OR + 966 (0) 3 858 4402

While we do not expect any major delay or difficulty in service, please do contact our call centre, which is open from 8:30 AM to 4:30 PM, for any assistance:

Al Alamiya Toll Free No.  800 2 4444 81

Due to this incident, we anticipate some delay in cash reimbursements process and therefore, if you have submitted medical claims to us for reimbursement before July 9, and do not receive a decision from us by July 31, 2011, please contact us at our office with details of the claim. We will take immediate steps to address any such case.

We would request you to please share interim contact numbers with your employees.

We thank you for your understanding and patience. We assure you of our best effort to deliver uninterrupted service to you.

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